Shipping policy

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been dispatched, you will receive a tracking number via email.

2. Shipping Rates & Delivery Estimates

Shipping costs and estimated delivery times depend on the destination:

  • Marked as 72H shipping: Package will be shipped to you in under 72H, shipped by Parcel Locker (Omniva / SmartPost / DPD) | 1-3 business days | Standard Rate
  • Pre-order: Items can take up to 2-4 weeks, we have no control over the speed of your package.

3. Customs, Duties, and Taxes

  • Within the EU: Orders shipped within the European Union are not subject to additional custom duties or import taxes.

  • Outside the EU: International shipments may be subject to import duties, taxes, and custom fees levied by the destination country. The recipient is responsible for paying these fees upon delivery.

4. Address Errors & Uncollected Packages

  • Please double-check your shipping address and contact details before completing your order.

  • We are not responsible for delays or non-deliveries caused by incorrect or incomplete shipping information.

  • If a package is returned to us due to an incorrect address or failure to collect it in time from the parcel locker, the customer will be responsible for re-shipping fees.

5. Damaged or Lost Packages

  • Once the package is handed over to the carrier, we have no control over the damage or loss of the package, please contact the courier service in these cases.

Contact Us

If you have any questions regarding your shipment, feel free to reach out via our contact form or support email.